I am soon celebrating my 6th anniversary of running a business in Pakistan. Before I started on this journey, one of the main professional worries I had was whether clients would actually pay for services. Till now, my worry had proven to be completely misguided. In all these years I have not once had a situation in which I had to write off a bad debt.
Companies that I have partnered with have displayed immaculate ethics. Yes, maybe once or twice, they paid later than originally agreed, but at the end the fees for the services and value rendered always came through. As a result I have let go of my worries and have built client relationships on trust, which made me relaxed about my invoicing policy and asking clients to pay upfront.
But of course it had to happen! I probably became a bit too gullible or trusting but I was recently confronted with a client who refused to pay.
6 months ago we partnered with a new NGO entering Pakistan by helping them to identify and recruit a number of senior staff members. The NGO in question is DKT International, whose published and proclaimed purpose is to be an innovative and adventurous social marketing enterprise that improves people’s lives. Their country director, Juan Garcia, truly believes in wanting to do good in Pakistan by providing couples with affordable and safe options for family planning and HIV/AIDS prevention through dynamic social marketing.
What goes way above my head is that someone with the motivation to come from Mexico to Pakistan, wanting to help the Pakistani people, turns around and (6 months after the service has been delivered) tells a supplier that they didn’t do a good enough job and now no longer want to pay you. Mind you, the person that we identified and Mr. Garcia selected is doing an excellent job with DKT International.
How is it possible that you proclaim to live by certain standards and then try to rob your suppliers of their income? Is that how you improve the world? How does an organization, promoting positive changes to a society, live with such a breach of trust?
Anyway… it’s his conscious, not mine! I wish the organization and the team that is working for DKT International well.
– Paul Keijzer